1. PARTIES This Distance Sales Agreement has been concluded electronically between the service provider (whose information is provided below) and the customer who creates a reservation via the website, WhatsApp, e-mail, telephone, or other remote communication tools.
1.1. SELLER / SERVICE PROVIDER
Title: 61 EDİZ GIDA İNŞ. TUR. TİC. SAN. LTD. ŞTİ
Brand / Trade Name: 61 EDİZ GIDA İNŞ. TUR. TİC. SAN. LTD. ŞTİ
Website:
E-mail: info@stefiviptransfer.com
WhatsApp Line: +90 553 083 44 89
Telephone: +90 553 083 44 89
Hereinafter referred to as "Stefi VIP Transfer" or "SELLER".
1.2. BUYER / CONSUMER / CUSTOMER The person who creates a reservation via the website, WhatsApp, e-mail, telephone, or other remote communication channels and shares their name-surname, telephone, e-mail, and/or other contact information during the reservation, including all passengers within the scope of this reservation.
Hereinafter referred to as "CUSTOMER", "BUYER", or "PASSENGER".
2. SUBJECT OF THE AGREEMENT The subject of this Agreement is to determine the rights and obligations of the parties regarding the sale and performance of the following services reserved by the BUYER in an electronic environment through the SELLER'S platforms (Website, WhatsApp, E-mail, Phone).
Services provided mainly include:
Airport transfers (To/From hotel or address)
Address-to-address private transfers
In-city and inter-city VIP transfers
Chauffeur-driven vehicle allocation
Hourly / Daily car rental (with chauffeur)
Private tours and personalized transfer organizations.
3. BASIC CHARACTERISTICS OF THE SERVICE The purchased service is performed according to the information selected/approved by the BUYER during reservation, including transfer type, vehicle category, date/time, pickup/drop-off points, flight info, number of passengers/luggage, and special requests (child seat, pets, etc.). The BUYER accepts that all shared information is accurate and up to date.
4. CREATION OF RESERVATION AND ESTABLISHMENT OF THE AGREEMENT The agreement is established once the reservation is confirmed via written confirmation, payment/pre-payment, online payment link completion, or a "reservation confirmation" message sent via WhatsApp or e-mail. By completing the reservation, the BUYER declares that they have read and accepted this agreement and the cancellation/refund policies.
5. PRICING AND FEE POLICY
5.1. Transfer fees are determined per vehicle, not per person.
5.2. The BUYER is responsible for selecting a vehicle suitable for the maximum passenger and luggage capacity.
5.3. The SELLER reserves the right to request additional fees for: Extra passengers/luggage, bulky items, additional stops, route changes, long waits (over 90 mins at airport/15 mins at address), flight delays exceeding 3 hours, or unnotified pets.
6. PAYMENT AND PERFORMANCE Payments can be made via Cash, Bank Transfer/EFT, Credit Card/Virtual POS, or the Online Website Payment System. The service is performed at the date, time, and location specified in the reservation details.
7. CANCELLATION, MODIFICATION, AND REFUND CONDITIONS
7.1. Cancellation up to 12 Hours: For cancellations made at least 12 hours before the scheduled time, a full refund is issued.
7.2. Modification up to 12 Hours: Changes to date, time, or flight info are free of charge subject to operational availability if notified at least 12 hours in advance.
7.3. Notification Channels: Requests must be sent to info@stefiviptransfer.com or the official WhatsApp line. Verbal notifications to drivers are not valid.
7.4. Late Requests: For requests made less than 12 hours before the transfer, the SELLER reserves the right to refuse, charge extra, or withhold the refund.
7.5. No-Show: If the customer is not present within the free waiting periods, it is considered a "No-Show" and no refund is provided.
8. FLIGHT DELAYS AND CANCELLATIONS The customer must immediately notify the SELLER of flight delays, cancellations, or terminal changes. For delays exceeding 3 hours, the SELLER may request additional payment or cancel the reservation if a vehicle is not available due to the new timing.
9. WAITING PERIODS
9.1. Airport: Free waiting time is 90 minutes from the actual landing time of the flight.
9.2. Hotel/Address: Free waiting time is 15 minutes from the scheduled pickup time.
9.3. Exceeding Limits: If exceeded, the reservation may be deemed a No-Show, or additional hourly waiting fees may apply if the vehicle is available.
10. RESPONSIBILITY FOR TIMELY AIRPORT ARRIVAL The responsibility for determining the correct pickup time to catch a flight lies entirely with the CUSTOMER. Stefi VIP Transfer cannot be held responsible for missed flights due to traffic, security checks, or late departure choices by the customer.
11. LUGGAGE AND CAPACITY The CUSTOMER must accurately report the number of passengers and luggage (including strollers, sports equipment, etc.). If capacity is exceeded, the SELLER may charge extra, assign a larger vehicle (if available), or refuse service for safety/legal reasons.
12. RIGHT TO CHANGE VEHICLE The SELLER reserves the right to substitute the reserved vehicle with one of the same or higher segment due to operational necessity, breakdown, or safety reasons.
13. PET TRANSPORTATION Pets must be reported in advance and must be transported in a suitable carrier/cage. Failure to notify may result in refusal of service without a refund.
14. VEHICLE DAMAGE AND HYGIENE The CUSTOMER is responsible for any damage to the vehicle interior (tears, stains, burns, vomiting, etc.). The cost of repair, specialized cleaning, and loss of business due to the vehicle being out of service will be charged to the CUSTOMER.
15. SECURITY AND RIGHT TO REFUSE SERVICE The driver/SELLER may terminate the service without a refund in cases of: Extreme alcohol/drug influence, aggressive behavior, violence/threats, risk of damaging the vehicle, or carrying illegal items.
16. LOST PROPERTY The SELLER is not responsible for personal items, valuables, or documents left in the vehicle. Found items will be returned if possible, with delivery costs covered by the customer.
17. FORCE MAJEURE The SELLER is not liable for delays or cancellations caused by traffic accidents, road closures, natural disasters, strikes, or security risks. In such cases, responsibility is limited to the refund of the unused service fee.
18. RIGHT OF WITHDRAWAL In accordance with the "Distance Contracts Regulation" (Turkey), the right of withdrawal may not apply to transportation and leisure services performed on a specific date. However, Stefi VIP Transfer offers its own commercial refund policy (Full refund up to 12 hours).
19. DATA PROTECTION (KVKK) Personal data shared by the customer is processed only for reservation, operational planning, and legal obligations. The customer agrees to be contacted via Phone, SMS, WhatsApp, or E-mail for service-related updates.
20. JURISDICTION This agreement is subject to the laws of the Republic of Turkey. In case of disputes, Consumer Arbitration Committees and Consumer Courts are authorized for individual customers. For commercial customers, the courts and enforcement offices in the location of the SELLER'S headquarters are authorized.
21. EFFECTIVENESS By confirming a reservation or making a payment, the BUYER declares that they have read and accepted all terms of this agreement. This agreement becomes effective on the date the reservation is finalized.
Stefi VIP Transfer
Website:
